List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Prepare to locate and rectify complex faults | 1.1 Prepare for given work according to relevant legislation, codes, regulations and standards 1.2 Notify client to arrange site access 1.3 Obtain and interpret results of any action taken by first fault repairer 1.4 Obtain fault history to establish any fault patterns 1.5 Obtain all available data on system equipment to assist with fault diagnosis 1.6 Develop strategies for identification and repair in discussion with other engineering and technical personnel 1.7 Obtain tools and test equipment relevant to the identified system type and fault 1.8 Set up equipment according to manufacturer’s specifications and safe work practices and reconfigure as required |
2. Locate and diagnose faults | 2.1 Use methodical and safe work practices suitable for system and problem type to identify system fault 2.2 Isolate and test fault progressively to remove likely variables from assessment, and record test results 2.3 Refer faults that may involve third party services, if required 2.4 Diagnose fault in the shortest time possible with minimum inconvenience to other client activity 2.5 Provide regular progress reports to clients 2.6 Raise fault identification to a national support level within a specified timeframe, if required 2.7 Undertake guidance from national support in fault diagnosis as required 2.8 Negotiate any necessary system downtime with clients |
3. Rectify fault | 3.1 Determine options to rectify fault including any system downtime and present to client for decision 3.2 Rectify fault totally, partially or provide temporary solution 3.3 Replace or repair faulty parts or equipment according to service agreement 3.4 Reprogram equipment as required 3.5 Dismantle and remove any temporary service in a safe and efficient manner where appropriate 3.6 Perform repair under national support guidance as required 3.7 Perform routine checks to identify likelihood of further or likely problems 3.8 Rectify any further problems identified, or bring to the attention of the customer for decision on further action |
4. Clean up worksite and complete records | 4.1 Produce a report on fault diagnosis and rectification 4.2 Remove and dispose of waste and debris from worksite according to environmental requirements 4.3 Ensure changes made to work area during fault repair are restored to client’s satisfaction 4.4 Complete all records, and explain and justify faults and rectification action taken |
Evidence of ability to:
methodically analyse fault details and diagnose potential faults
conduct advanced tests to determine complex network faults
isolate and locate faults logically
rectify faults using appropriate organisational procedures and work health and safety (WHS) requirements
comply with all related WHS requirements and work practices.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
To complete the unit requirements safely and effectively, the individual must:
explain fault escalation procedures
describe the most appropriate fault-finding techniques and test equipment required
identify fault types and rectification methods
list safety requirements and standards
define the function of service agreements
outline types of networks and equipment including:
access
broadband deployment
cabling
customer premises’ equipment (CPE)
internet protocol (IP) networks for enterprise and customer systems and installations
local area networks (LANs)
telephony
wide area networks (WANs)
outline workplace environment and practices.
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances should be typical of those experienced in the telecommunications networks engineering field of work and include access to:
sites on which fault diagnostics may be conducted
testing equipment currently used in industry
relevant regulatory and equipment documentation impacting complex fault repairs.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.